Privacy Policy

[Business Name] is committed to protecting your personal information and your right to privacy.

Last updated: [Day Month Year]

[Opening paragraph — brief summary of your commitment to privacy and an overview of what this policy covers. e.g. 'This Privacy Policy describes how [Business Name] ("[Business Name]", "we", "us", or "our") collects, uses, and shares information about you when you use our services or interact with us.']

1. Who We Are

[Business Name] is a [service type] business located at [Street Address], [Suburb] [State] [Postcode], Australia.

[Contact details for privacy matters — e.g. 'For privacy enquiries, please contact us at [Email Address] or by calling [Phone Number].']

2. Information We Collect

[Introductory sentence — e.g. 'We collect information you provide directly to us, as well as some information automatically when you use our website.']

Information you provide:

  • [Name, email address, and phone number when you complete our contact or booking form]
  • [Appointment preferences and service history]
  • [Any health or skin information you choose to share with our therapists prior to treatment]
  • [Communications you send us via email or social media]

Information collected automatically:

  • [Website usage data via cookies or analytics tools (e.g. Google Analytics)]
  • [Browser type, device type, and pages visited]
  • [IP address and approximate geographic location]

3. How We Use Your Information

[Introductory sentence — e.g. 'We use the information we collect for the following purposes:']

  • [To process and manage your appointments and service bookings]
  • [To respond to your enquiries and communicate with you]
  • [To send appointment reminders, where you have provided consent]
  • [To send promotional emails or special offers, where you have opted in]
  • [To improve our website and services]
  • [To comply with our legal obligations]

4. Sharing Your Information

[Explain who you share data with, if anyone — e.g. 'We do not sell or rent your personal information to third parties. We may share your information with:']

  • [Service providers who help us operate our business (e.g. booking software, email platform), who are bound by confidentiality obligations]
  • [Formspree or another form processing service to handle enquiry submissions]
  • [Government authorities where required by law]

5. Cookies & Analytics

[Describe your cookie use — e.g. 'Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. You can control cookies through your browser settings.']

[If using Google Analytics — e.g. 'We use Google Analytics to understand how visitors interact with our website. Google Analytics collects data anonymously. You can opt out using the Google Analytics Opt-out Browser Add-on.']

6. Data Storage & Security

[Explain where data is stored and your security measures — e.g. 'Your personal information is stored securely on [servers/systems located in Australia]. We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.']

[Add any retention period information — e.g. 'We retain client records for [X] years in line with Australian business recordkeeping requirements, after which data is securely deleted.']

7. Your Rights

[Outline access and correction rights under the Australian Privacy Act — e.g. 'Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:']

  • [Access the personal information we hold about you]
  • [Request correction of inaccurate or out-of-date information]
  • [Request that we delete your information (subject to any legal obligations to retain it)]
  • [Withdraw consent to marketing communications at any time]
  • [Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached]

[To exercise any of these rights, contact us at [Email Address].]

8. Third-Party Links

[Disclaimer for outbound links — e.g. 'Our website may contain links to third-party websites (such as Instagram, Facebook, or Google). We are not responsible for the privacy practices of those websites and encourage you to review their individual privacy policies.']

9. Children's Privacy

[e.g. 'Our services are intended for adults. We do not knowingly collect personal information from children under 13 years of age. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.']

10. Changes to This Policy

[e.g. 'We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.']

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

[Disclaimer: This privacy policy template is provided as a starting point only. It does not constitute legal advice. We recommend having a qualified Australian legal professional review and finalise this document before publishing it on your website.]